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Amazon Alexa to Get ChatGPT-Like Capabilities

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Amazon Alexa to Get ChatGPT-Like Capabilities


Big tech is going big on generative AI. Almost every tech product is set to add generative AI features in some form or the other. Amazon Alexa, the popular virtual assistant, is also getting its dose of conversational AI tools that can help accelerate the company’s vision to create a great AI-powered personal assistant. “It’s now a question of just how do we implement it,” said Dave Limp, senior VP of devices and services, in a recent media briefing at the company’s headquarters in Seattle, US.

The goal is to enable Alexa to have more natural conversations with users. Generative AI can help achieve that goal even faster. During the briefing, Limp also explained why Amazon cannot simply take ChatGPT and throw it into Alexa. He explained that such large language models tend to “hallucinate” from time to time. For a virtual assistant like Alexa, that could spell trouble. Customers rely on Alexa’s capabilities to offer accurate information — be it prices, weather, or simply turning on your smart home equipment. Limp also confirmed that a lot of generative AI models in the background are already in production.

Limp revealed how consumers are now using Alexa more than ever. He said that year on year, Alexa engagement is up over 30 percent. “It has become their new normal, and it has become a new habit,” he said. Consumers are listening to music and podcasts, shopping, building lists, setting up alarms, etc. Amazon is also working on a bunch of new Alexa-powered products that are “basically in the oven and baking, and ready to come put.”

We spoke to Michele Butti, Head of Alexa International, to understand how Alexa is doing in India, when Alexa will get ChatGPT-like features, and what the company is planning for its Indian audience in the near future.

Note: Some responses have been condensed and slightly edited for clarity.

Gadgets 360: Can you talk about Alexa’s engagement in countries like India?

Michele Butti: Definitely, I’m thinking about where to start, there’s so much to say about India. I’ll probably start from Echo devices, because it’s a bit more similar to what we have learned everywhere else. We started in a similar way where we built a natural authentic experience that we built in English. That was a bit limited, and then we added Hindi, and then we made the multilingual mode available. But even that doesn’t fully reflect the complexity of how customers interact with Alexa in general.

In India, the interaction is in multiple languages, so much deeper and complex that the switch (language) happens in the same phrase, or sentence. We need to go beyond the idea of speaking once in Hindi and once in English, we also need to recognise that many customers are also interacting in a lot more languages. Today, Alexa recognises basic commands in multiple languages, in part because it learned from customers.

Cricket and Bollywood content continue to drive engagement for Alexa in India
Photo Credit: Amazon

 

Since the beginning, we tried to create content that was engaging, such as deep knowledge of cricket and Bollywood. There are slightly unique expectations in behaviour in countries like India. We made services like music available in India right out of the box, unlike other countries where you have to have a different service provider. A big amount of music consumption is the newly released titles, driven primarily by Bollywood music. This involves updating the catalogue more frequently to be ready to play something that has just been released.

We also experimented with adding Alexa to the Amazon app, adding the convenience of voice interaction and Alexa intelligence to the Amazon app. Customers were able to ask for recommendations, add products to the cart, and other features. We are encouraged by the fact that some of the fastest-growing interactions involve shopping, even though people continue to use other use cases such as creating lists, setting alarms, etc.

One of the unique features we developed for India was Pay with Alexa. The payment industry in India is way more dynamic and exciting in India than anywhere else. Amazon Pay is a very interesting initiative, and adding the convenience of voice makes it easier than the touch experience.

cube cube

Alexa drives all the voice-operated features on Amazon devices including Fire TV Cube
Photo Credit: Amazon

 

Gadgets 360: What are some of the biggest challenges you face when developing for markets like India?

Michele Butti: India is a bit unique; people speak a number of different languages. The first barrier was indeed understanding and that’s why we have made changes to our model to understand some of the commands in multiple languages. You can ask to play music in around 10-12 languages in India. The other challenge is the availability of broadband Internet, this is still not unique to India though. It will require broader industry development.

Gadgets 360: Do you plan to expand support for more regional languages in India?

Michele Butti: Probably the first way to answer your question is that we always listen to customers, you know when they’re passionate about something. We have clearly learned that even customers who are perfectly fluent in English, might have more engagement when English isn’t their preferred language. To add support to a language, it doesn’t just involve plain translation. It is the culture, the appreciation of preferences, history, and what is appropriate and what is not, that’s something that can change with region and language. This is where LLMs (large language models) can be an accelerator to help reduce the effort.

Gadgets 360: That means Alexa is getting generative AI support?

Michele Butti: Yes, we are already working on it. It is already training more languages than what we have made available so far.

Gadgets 360: At what point can Alexa become so smart that it can literally train itself?

Michele Butti: I think there are probably multiple components to this question. It starts from data labeling and transcription; we have already been able to dramatically reduce the amount of transcription needed to train the models. There is already supervised learning applied. LLM applications will likely help to further speed things up. AI will allow Alexa to react to more complex questions that were previously trained. There are use cases where LLMs (large language models) can make things easier, such as asking Alexa to record a basketball game (it will involve multiple steps and decision-making).

Gadgets 360: What’s the next big thing for Alexa?

Michele Butti: I don’t think there’s a single silver bullet. I’m personally very excited about making Alexa available in multiple smart properties. We mentioned hospitality, but it could be healthcare facilities or senior citizen facilities. We have launched some of those, that’s one other area where we’re making Alexa available. We have also launched Alexa in real estate, and smart properties. That way real estate developers can integrate Alexa in smart homes right from the beginning. Alexa is a big simplifier for companies that manage such large properties.

 

Disclosure: Amazon sponsored the correspondent’s flights and accommodation for the event in Seattle, US. 



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Xiaomi X Pro QLED (2025) First Impressions

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Xiaomi X Pro QLED (2025) First Impressions


In the smart TV market, it’s difficult to beat Xiaomi when it comes to value. Like its smartphones, Xiaomi has also been aggressive with pricing for its smart TVs. This has helped the brand climb the smart TV ladder since its launch in India. Xiaomi has now introduced some iterative updates to its X Pro QLED series, which was launched last year. With its 2025 models, the brand now aims to democratise yet another feature. I got a chance to try out the new TVs for a short while, and here are my first impressions.

During the briefing, I got a chance to check out the 65-inch variant of the X Pro QLED TV. Its design remains the same as before. It still features the same skinny metal bezel that surrounds the massive display. Apart from the 43-inch and 55-inch options, I was told that the TV will also be launched in a smaller 32-inch variant. The smaller display means that it will be offered at an even lower price point, which will make the QLED TV more accessible than it already is.

The design of the 2025 models are similar to the previous one
Photo Credit: Xiaomi

 

There’s a new remote. It has rounded sides, which makes it more comfortable to hold. It is also a lot taller than the previous one. Xiaomi has added a number pad to it and gets new RGYB buttons at the bottom.

The TV’s slim design is now accompanied by better-sounding, built-in box speakers. Xiaomi has considered feedback on the previous series and enhanced the TV’s audio delivery. The brand claims that these deliver better sound compared to the previous models, but in terms of wattage, the 43-inch model remains the same as before, which is 30W on paper. The 55-inch and 65-inch models get a slight boost at 34W.

The audio quality was sufficiently loud, clear, and immersive during my short experiential session. Indeed, it seemed as if it did not need an optional sound bar. But again, I was listening to and viewing a movie in a very controlled, studio-like environment.

The panels have changed… well, kind of. The displays that generally operate at 60Hz can now, thanks to DLG technology (Dual line gate), double their refresh rate when required. Xiaomi claims it is useful when watching sports (with enhanced motion) or when connected to a console to play games that support high refresh rates. Xiaomi offers 4K 120Hz panels on all three models. However, do keep in mind that DLG does reduce the resolution of the panel when aiming to deliver a faster frame-rate.

xiaomi x pro qled 2025 new remote gagdets 360 XiaomiXProQLED2025  Xiaomi

The new remote gets a number pad among other add-ons
Photo Credit: Xiaomi

 

The main attraction of Xiaomi’s X Pro QLED series this year is the Filmmaker Mode or FMM. Xiaomi claims that it is supposed to show any content (except for gaming content) from any source (Blu-ray discs, streaming, or broadcast) the way it was intended by the filmmaker. FMM also corrects the aspect ratios and frame rates, preventing any artificial enhancements from ruining the movie.

While it sounds fancy, it is basically a picture mode which turns off all the unnecessary alterations like frame insertion (motion-enhancing MEMC), sharpening or colour boosting that happens in the standard or other picture modes provided by the TV. The result is content that appears natural and untouched, as it was intended to appear whether you are watching standard definition content or HDR content. The mode can be activated either manually (in picture settings) or is automatically triggered by the metadata in the content being viewed.

During my short demo, the Dolby Vision Filmmaker mode in the new X Pro series did make the colours appear natural in this mode, with lesser sharpening and the motion enhancing (or motion interpolation) turned off.

In terms of software, Xiaomi’s PatchWall continues to exist. PatchWall and the underlying Android TV worked as intended during the demo. However, smart TVs (especially the affordable ones) are known to lag once they begin to age. With no hardware upgrades compared to the previous models, I am a bit sceptical about how well the new X Pro will age.

xiaomi x pro qled 2025 port selection gagdets 360 XiaomiXProQLED2025  Xiaomi

The port selection too remains the same as on previous models
Photo Credit: Xiaomi

 

The Smart TV experience is powered by a quad-core Cortex A55 CPU and a Mali G52 GPU. There’s 2GB of RAM and 32GB of storage, all of which is identical to what you get on the previous model. The port selection also remains the same as before. There are two USB 2.0 ports, one ethernet port, an AV port, three HDMI ports (one with eARC), an earphone jack and a port for the antenna.

We will be testing out the Xiaomi X Pro QLED series thoroughly in our review. With price tags starting from as low as Rs. 31,999 these TVs, given their QLED panels, do seem feature-packed but do check out our detailed review before you take the leap.



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Xiaomi QLED TV X Pro Smart TV Series With 4K Resolution Launched in India

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Xiaomi QLED TV X Pro Smart TV Series With 4K Resolution Launched in India


Xiaomi QLED TV X Pro smart TV series was launched in India on Thursday. The new smart TV lineup comes with QLED displays with a 4K resolution. It is offered in 43-inch, 55-inch, and 65-inch display sizes. The Xiaomi QLED TV X Pro smart TV series runs on a Quad Core A5 chip coupled with 2GB RAM and 32GB storage. The new smart TVs also feature a MagiQ technology that is claimed to enhance colours. They are equipped with Xiaomi’s Vivid Picture Engine and support HDR10+ as well as Dolby Vision. The new QLED TV X Pro series will go on sale through Flipkart.

Xiaomi QLED TV X Pro Series Price in India, Availability

Price of the Xiaomi QLED TV X Pro smart TV series starts at Rs. 31,999 for the base model with a 43-inch screen. The 55-inch variant is priced at Rs. 44,999, while the 65-inch version is priced at Rs. 64,999. The new series will go on sale starting April 16 through Flipkart, Mi.com, and Xiaomi retail stores. 

During the launch event, the brand also confirmed that a new Xiaomi QLED TV A Pro 32-inch variant will be available in May. Pricing details for the 32-inch TV will be revealed at a later date. 

Xiaomi QLED TV X Pro Specifications

The Xiaomi QLED TV X Pro series is offered in 43-inch, 55-inch, and 65-inch displays with 4K (2,160×3,840 pixels) resolution and a 178-degree viewing angle. The display supports Dolby Vision, HDR10+, and offer up to 120Hz refresh rate. They use Xiaomi’s propriety Vivid Picture Engine 2 technology and DLG (Dual Line Gate) technology. 

The 43-inch model has a 30W speaker unit, whereas the 55-inch and 65-inch variants have a speaker unit with 34W audio output. They support Xiaomi Sound, Dolby Audio, DTS:X and DTS Virtual: X technology. The Xiaomi QLED TV X Pro models run on Quad Core A55 chip alongside Mali-G52 MC1 GPU. They pack 2GB of RAM and 32GB of onboard storage. They come with a MagiQ feature that is claimed to deliver vibrant, true-to-life colours. Xiaomi has also included a Filmmaker mode.

Xiaomi QLED TV X Pro series runs on Google TV with Xiaomi’s own Patchwall UI. The series has Bluetooth and dual-band Wi-Fi connectivity. All three models feature Xiaomi TV+, a platform that provides free access to live channels. They support Apple AirPlay 2, and there is inbuilt Google Chromecast and Miracast. They have an inbuilt Google Voice Assistant that lets users navigate the TV with voice commands. They offer a Kids Mode feature with a parental lock.

The new Xiaomi QLED TV X Pro series ships with a remote with a numerical keypad. It has features such as Quick Wake and Quick Settings. The TVs include three HDMI ports with support for eARC, two USB 2.0 ports, an Ethernet port, an AV connector, Antenna input, and a 3.5mm headphone jack. The 65-inch variant measures 1445 x75 x833, while the 55-inch and 45-inch models measure 1226 x76 x711mm and 57x72x563mm (without stand), respectively.

 



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Air India Flyers Can Now Track Their Lost Baggage If They Have an AirTag

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Air India Flyers Can Now Track Their Lost Baggage If They Have an AirTag


Air India on Thursday announced the integration of Apple AirTag into its baggage tracking system and the mobile app. Claiming to be the first airline in Asia to offer this integrated tracking service to guests, it allows customers to locate their lost baggage using an iPhone, iPad, or a Mac, expediting recovery. Air India’s authorised airport teams will use the AirTag link of the lost item shared by the flyer to locate the baggage if it is within the airport premises.

Air India Integrates Apple AirTag

If the baggage containing the AirTag does not arrive at the destination, guests can report it at Air India’s Baggage Counter at the airport, as per the airline. The staff will assist them in filing a Property Irregularity Report (PIR). They will then be required to generate the Share Item Location link in the Find My app on their Apple device such as an iPhone, iPad, and Mac, and share the location link with the airline along with the PIR number via Air India’s mobile app or website. This can be done in two ways:

  1. Air India Mobile App – On the mobile app, guests are required to navigate to the ‘Customer Support Portal’ on the app and choose ‘Baggage’. Then, select ‘Lost and Found Check-in Baggage’ and provide the AirTag link there.
  2. Air India Website – Visit the ‘Lost and Found Check-in Baggage’ in the Customer Support Portal page and provide the ‘Share Item Location’ link for their Apple AirTag along with PIR number.

Following the submission of the required information, guests will receive an acknowledgment email from the airline with a link to check baggage status. Air India’s authorised teams will use the shared AirTag link to locate the baggage if it is still within airport premises. The feature requires an Apple device running on iOS 18.2, iPadOS 18.2, or macOS 15.2 or later.

Air India says this feature builds upon other baggage tracking facilities it offers to guests. They can source real-time information available from airports. Customers can add their flight to the My Trips section on the Air India app and be automatically informed once the bags are checked in. They may also scan the barcode on their baggage receipts to initiate tracking.

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