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Class action complaint filed in New York alleges Sony isn’t addressing premature a7 III shutter failures

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Class action complaint filed in New York alleges Sony isn’t addressing premature a7 III shutter failures

Last week, a class action complaint was filed in the Southern District of New York alleging Sony Electronic Inc. is denying warranty claims in violation of New York law regarding widespread shutter defects of Sony’s a7 III mirrorless camera.

The complaint, filed by plaintiff John Guerriero for $402, alleges Sony a7 III camera units have premature shutter failure, which render the affected cameras unusable without expensive repairs. After providing a brief summary of the difference between DSLR cameras and mirrorless cameras to the courts, the plaintiff dives into the details of what they allege to be a widespread issue of shutters failing before their quoted life expectancy.

Specifically, the plaintiff states the quoted ‘shutter life expectancy on the a7iii is 200,000 actuations,’ but notes ‘numerous users report shutter failures far below 200,000 but between 10,000 and 50,000 for most of the users who experienced this,’ citing this Change.org petition—signed by 1,320 individuals as of publication—that calls for Sony to recall the a7 III for shutter failure problems.

A screenshot of the Change.org petition made in an effort to get Sony to address shutter failures on its a7 III mirrorless camera.

‘While the [a7 III] is generally sold with a one-year warranty,’ says the plaintiff, ‘shutter failure occurs randomly, often outside of the warranty period.’ As a result, the plaintiff says ‘purchasers must pay approximately $500–650 for repair and replacement of the shutter mechanism’ on top of the $2,000 cost of the camera itself.

The plaintiff claims the shutter failures happen in a predicted manner, wherein ‘users report hearing an atypical shutter sound, followed by the screen turning black and displaying the following message: “Camera Error. Turn off then on.”’ Upon removing the lens following the error message, the plaintiff alleges that ‘in most instances,’ the shutter has become detached due to ‘the shutter blade [catching] on the front edge as it moves down in taking a picture […] because the blades are positioned farther forward so they “catch” and fail to fully clear.’

One of the exhibits in the complaint, showing the error message that’s displayed on the camera’s rear screen after a shutter failure.

Preventative measures, such as turning off the electronic front curtain shutter (EFCS), can be taken to reduce the chances of failure. But the plaintiff says the EFCS feature is ‘one of the main reasons for purchasing the [a7 III] and having to refrain from using it diminishes the camera’s utility and value.’

To back up their claims, the plaintiff provides photo evidence, including four images of shutter failures on a7 III cameras. The source of the images isn’t specified, although at least one is the same found on the Change.org petition cited in the plaintiff’s complaint.

An exhibit from the complaint showing what the shutter failure on an a7 III looks like.

The complaint says the affected class includes ‘all citizens of New York who purchased [Sony a7 III] cameras.’ At this time, it appears this is the only complaint of its kind filed in the United States.

The specific claims against Sony in the complained include breach of express warranty, implied warranty of merchantability and Magnuson Moss Warranty Act, violation of the New York General Business Law, negligent misrepresentation, fraud and unjust enrichment.

Another exhibit from the complaint showing what the shutter failure on an a7 III looks like.

In addition to obtaining class certification and ability for his counsel (Sheehan & Associates P.C.) to represent the class, the plaintiff is also seeking an injunction, as well as an award for costs, damages, fees and other relief. According to court records, Sony was notified via summons on March 29 of the complaint.

We have contacted Sony regarding the matter and have not yet received a response as of publishing this article. We will update accordingly as more information becomes available.

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Pentax K-1 and K-1 II firmware updates include astrophotography features (depending on where you live)

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Pentax K-1 and K-1 II firmware updates include astrophotography features (depending on where you live)


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Yesterday, Ricoh quietly released firmware 2.50 for its Pentax K-1 and K-1 II DSLRs. However, the features you can expect to gain from this update may depend on your geography.

Ricoh’s English-language firmware pages for the K-1 and K-1 II state that firmware 2.50 delivers “Improved stability for general performance.”

However, astute Pentax users noted that Ricoh’s Japanese-language firmware pages (translation) indicate that the update also includes a limited feature called “Astronomical Photo Assist,” a collection of three new features designed for astrophotography: Star AF, remote control focus fine adjustment, and astronomical image processing.

Star AF is intended to automate focusing on stars when using autofocus lenses. Rather than manually focusing on a bright star and changing your composition, it promises to let you compose your shot and let the camera focus.

Remote control fine adjustment allows users to adjust focus without touching the lens and requires Pentax’s optional O-RC1 remote. Astronomical image processing will enable users to make in-camera adjustments to astrophotography images, including shading correction, fogging correction, background darkness, star brightness, celestial clarity, and fringe correction.

Astronomical image processing on the K-1 and K-1 II will enable users to make in-camera adjustments to astrophotography images, including shading correction, fogging correction, background darkness, star brightness, celestial clarity, and fringe correction.

According to Ricoh, Astronomical Photo Assist is a premium feature that must be purchased and costs ¥11,000 for an activation key (about $70 at current exchange rates).

Although these astrophotography features appear to be Japan-only for now, a Ricoh representative tells us, “Ricoh Imaging Americas confirmed that the premium firmware features for the PENTAX K-1 and PENTAX K-1 Mark II will eventually be available to US customers.”

Firmware update 2.50 for both the K-1 and K-1 II is available for download from Ricoh’s website.



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On this day 2017: Nikon launches D850

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On this day 2017: Nikon launches D850


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As part of our twenty fifth anniversary, we’re looking back at some of the most significant cameras launched and reviewed during that period. Today’s pick was launched seven years ago today* and yet we’re only quite recently stepping out of its shadow.

The Nikon D850 is likely to be remembered as the high watermark of DSLR technology. We may yet still see impressive developments from Ricoh in the future (we’d love to see a significantly upgraded Pentax K-1 III), but the D850 was perhaps the green flash as the sun set on the DSLR as the dominant technology in the market.

Click here to read our Nikon D850 review

Why do we think it was such a big deal? Because it got just about everything right. Its 45MP sensor brought dual conversion gain to high pixel count sensors, meaning excellent dynamic range at base ISO and lower noise at high ISOs. Its autofocus system was one of the best we’ve ever seen on a DSLR: easy to use and highly dependable, with a good level of coverage. And then there was a body and user interface honed by years of iterative refinement, that made it easy to get the most out of the camera.

None of this is meant as a slight towards the other late-period DSLRs but the likes of Canon’s EOS 5DS and 5DSR didn’t present quite such a complete package of AF tracking, daylight DR and low-light quality as the Nikon did. With its ability to shoot at up to 9fps (if you used the optional battery grip), the D850 started to chip away at the idea that high megapixel cameras were specialized landscape and studio tools that would struggle with movement or less-than-perfect lighting. And that’s without even considering its 4K video capabilities.

In the seven years since the D850 was launched, mirrorless cameras have eclipsed most areas in which DSLRs once held the advantage. For example, the Z8 can shoot faster, autofocus more with more accuracy and precision, across a wider area of the frame and do so while shooting at much faster rates.

But, even though it outshines the D850 in most regards, the Z8 is still based around what we believe is a (significant) evolution of the same sensor, and its reputation still looms large enough for Nikon to explicitly market the Z8 as its “true successor.”

Nikon D850 sample gallery

Sample gallery
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*Actually seven years ago yesterday: we had to delay this article for a day to focus on the publishing the Z6III studio scene: the latest cameras taking precedence over our anniversary content.



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Nikon Z6III added to studio scene, making image quality clear

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Nikon Z6III added to studio scene, making image quality clear


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Photo: Richard Butler

We’ve just received a production Nikon Z6III and took it into our studio immediately to get a sense for how the sensor really performs.

Dynamic range tests have already been conducted, but these only give a limited insight into the image quality as a whole. As expected, our Exposure Latitude test – which mimics the effect of reducing exposure to capture a bright sunrise or sunset, then making use of the deep shadows – shows a difference if you use the very deepest shadows, just as the numerical DR tests imply.

Likewise, our ISO Invariance test shows there’s more of a benefit to be had from applying more amplification by raising the ISO setting to overcome the read noise, than there was in the Z6 II. This means there’s a bigger improvement when you move up to the higher gain step of the dual conversion gain sensor but, as with the Z6 II, little more to be gained beyond that.

These are pushing at the extreme of the sensor’s performance though. For most everyday photography, you don’t use the deepest shadows of the Raw files, so differences in read noise between sensors don’t play much of a role. In most of the tones of an image, sensor size plays a huge role, along with any (pretty rare) differences in light capturing efficiency.

Image Comparison
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As expected, the standard exposures look identical to those of the Z6 II. There are similar (or better) levels of detail at low ISO, in both JPEG and Raw. At higher ISO, the Z6III still looks essentially the same as the Z6II. Its fractionally higher level of read noise finally comes back to have an impact at very, very high ISO settings.

Overall, then, there is a read noise price to be paid for the camera’s faster sensor, in a way that slightly blunts the ultimate flexibility of the Raw files at low ISO and that results in fractionally more noise at ultra-high ISOs. But we suspect most people will more than happily pay this small price in return for a big boost in performance.



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