Every Zeiss photography lens, from current Batis and Otus ML glass to decades-old vintage optics, now has a single factory-authorized repair address, effective September 1.
Zeiss has named KEH Camera its exclusive authorized repair and service center for photography lenses and equipment in the US and Canada, the two companies announced today. The Atlanta-based used-gear specialist will handle work on everything from postwar Zeiss Jena glass to current Otus ML optics.
KEH will handle both in-warranty and out-of-warranty work for those in the US and Canada. The KEH technicians are trained directly by Zeiss and will use genuine manufacturer parts along with Zeiss-approved calibration tools and procedures, according to the announcement. The companies specify that all repairs will meet Zeiss engineering standards.
The most important detail of the announcement is the scope. Coverage extends to “decades-old legacy lenses,” with the companies specifically citing postwar Zeiss Jena optics, the 1960s Contarex system and large-format Zeiss lenses built for Linhof and Graflex, alongside current Batis and Otus ML lines. “Be they new or legacy ZEISS cameras and lenses, we are confident that KEH Camera has the skills necessary to provide value to our loyal optics owners,” said Tony Wisniewski, senior manager for Zeiss Photography Americas.
The coverage of older lenses represents a reversal of Zeiss’s long-stated position: its photography service pages state that legacy Hasselblad, Contax/Yashica, Rollei, Carl Zeiss Jena and Zeiss Ikon gear “can unfortunately no longer be repaired by Zeiss,” directing owners to independent workshops. Now, though, the companies have confirmed that even Yashica and Rollei optics can be serviced by KEH.
For gear that previously fell under Zeiss’s service policy, the new partnership replaces a rather roundabout arrangement. Until now, Zeiss instructed US photo lens owners needing warranty service to contact their dealer or the distributor in the country of purchase, rather than sending equipment to a dedicated Zeiss service center. Under the new agreement, users can initiate repairs through Zeiss’s online service portal, with KEH coordinating shipment. Customers can also drop off equipment at KEH’s retail location in Atlanta.
KEH already serves as an authorized repair partner for Sony and Sigma, and says it is the only reseller in the camera industry with manufacturer-approved repair facilities. Its track record shows that repair is central to its business. KEH chairman and CEO Glenn Kaufman connected the Zeiss agreement to that mission, explaining that it’s “a natural extension of what KEH has always stood for: keeping great gear in circulation and out of landfills.”
Zeiss “decided to kind of hit pause on photo, to wait and see what happens” during the pandemic, Wisniewski told us last year, while continuing to sell the lenses it already made. That pause ran nearly six years, ending with two Otus ML lenses in 2025. This partnership to expand repair options for customers in North America suggests the company’s renewed investment extends past new products.
Disclosure: MPB, a competitor to KEH in the used-gear market, is a DPReview sponsor. This article was produced independently.
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